Everything we do at Credentials Crew is by and for you. Everything changes in this life, even Privacy Policies, but don’t panic! We continue to take the privacy and security of all our users very seriously. People like you who don’t want their data to be compromised. So at Credentials Crew we are 100% committed to protecting your information, so that you know how we manage it and what your rights are.
By using this website credentialscrew.com (the “Website”) or any of its services and forms, Credentials Crew collects the personal data of each user (the “User” or, without distinction, the “Users”) in accordance with this privacy policy (“Privacy Policy”) and any other that replaces it in the future.
Any User who does not agree with the Privacy Policy must refrain from accessing, completing forms or in any way using the Website.
1. Responsible for the processing of your data
1.1. The person responsible for the collection and processing of your personal data on the Website is Credentials Crew SLU, under the commercial name of Credentials Crew, with address at Carrer Margalides, 10 – 07193 Palmanyola (Balearic Islands), and with NIF B01789486 (hereinafter, Credentials Crew).
2. What information do we collect and process about you?
2.1. Credentials Crew collects and processes different information from Users. This information may constitute, in many cases, personal data of the Users. This information will be considered “personal data” when it can directly identify or allow us to identify a natural person.
2.2. These personal data may have been directly provided by the User, when interacting on the Website or completing one of the available forms, or may have been inferred from the relationship we maintain with you. Specifically:
| Information you provide to us | You share personal data with us about yourself when: You fill out forms on our Website, including when you buy products online, when you ask us a question, create an account and/or sign up to receive promotional material and newsletters. Responding to surveys or participating in contests or raffles. In any communication with us, whether by phone, email, post or when you connect to your account, purchase or send a question or suggestion. You contact us in relation to our products, services, make a complaint or any other query. In particular, when you call us, your calls may be recorded from time to time for training and monitoring purposes. You are not obliged to provide us with your personal data. However, if you do not do this, we will not be able to process your order or provide you with other services, such as responding to your queries. |
| Information we may collect about you | We collect data about you when: You visit our Website, including details about your visits to our websites, such as the IP address you use to connect your computer to the Internet, MAC addresses, data traffic, location data, your access data, time zone settings, browser type and versions, operating system and platform, weblogs, cookies and other data communications and the resources you access. For more information you can visit our Cookies Policy. You connect your RRSS accounts with us, to enable your registration on our websites in a simple and secure way without having to create a new account. If required by applicable regulations, at Credentials Crew we will obtain the necessary consents or we will always process this information under an appropriate legal basis. |
| Information we receive from other accounts | We receive personal data about you from third parties Due to mergers or acquisitions when we obtain your data from another company. When we work with retail analytics companies, customer insights companies, credit reference organizations and publicly available sources that help us understand customer demographics and purchasing behaviors. |
23. The personal data that may be processed by Credentials Crew are the following:
a) Customer data, collected by Credentials Crew through this Website:
- Contact information: name and surname, telephone number, email, ID or CIF and billing address.
- Contractual and banking data: debit or credit card number, purchase history, contracts and general contracting conditions and communications maintained, queries and surveys.
b) Potential clients, collected in the forms on the Website, under the prior and express consent of the potential client for the processing in question, among those described in this Privacy Policy.
- Contact information: name and surname, telephone number and email.
2.4. Credentials Crew has, in turn, enabled different forms on the Web, through which it collects the following information:
- Quote Request Form
- Contact form
2.5. Users guarantee that the personal data provided are true and accurate and undertake to notify any changes or modifications. They will be responsible for any loss or damage caused to the Website, Credentials Crew or any third party through the communication of erroneous, inaccurate or incomplete information.
2.6. If the data considered necessary is not provided, it may not be possible to proceed with registration, registration, request for information, etc. intended by the user.
2.7. Please note that in no case is it necessary for Users to include information or data of a sensitive nature, such as ethnic or racial origin, political opinions, religious or philosophical convictions, or union membership, data relating to health or data relating to sexual life, sexual orientation, or data relating to criminal records.
3. For what purpose and under what legitimacy do we process your personal data?
3.1. Credentials Crew uses your personal data, provided or collected in accordance with this Privacy Policy, to provide, develop and, ultimately, improve the provision of the services offered on the Website.
3.2. We indicate the specific purposes for which we process your personal data, as well as the legal basis that legitimizes its use in each case:
A) MANAGEMENT OF THE CONTRACTING OF THE SERVICES REQUESTED BY USERS
Legal basis: execution of pre-contractual measures and the subsequent contract and legitimate interest of Credentials Crew.
Within the framework of this purpose of processing, from Credentials Crew we will be able to:
- Send reminders electronically in case you had started the hiring process without finishing it.
- Manage the contracting, billing and provision of contracted services.
- Provide you with access to the list of services you have purchased with us, purchase receipts and the status of your order.
- Analyze possible fraud and identity theft.
- Respond to your queries and requests.
- Communicate with you in relation to the contracted products or services.
- Exercise summons and defend ourselves within the framework of legal actions that assist us.
B) ATTENTION TO QUERIES AND REQUESTS MADE BY USERS ON THE WEBSITE.
Legal basis: execution of pre-contractual or contractual measures, your consent when directing inquiries to Credentials Crew.
Within the framework of this purpose of processing, Credentials Crew will be able to attend to, manage and resolve your requests and queries received through the different contact channels (for example, through Web forms and calls to customer contact centers).
C) COMPLIANCE WITH LEGAL OBLIGATIONS AND REQUIREMENTS OF DIFFERENT AGENCIES.
Legal basis: compliance with legal obligations applicable to Credentials Crew.
Within the framework of this purpose of processing, at Credentials Crew we will be able to comply with any legal obligations that are applicable and enforceable to us, and meet the requirements of any agency, court or public administration. Likewise, we will be able to prevent and detect and avoid possible fraud and crimes.
E) WEBSITE MANAGEMENT AND ANALYSIS OF ITS USE
Legal basis: legitimate interest in analyzing the use of the Website, to improve the services provided to Users and offer them greater security. In the case of the use of cookies and similar technologies, the User’s consent, in the terms described in the Credentials Crew Cookies Policy.
Within the framework of this purpose of processing, from Credentials Crew we will be able to:
- Understand how you navigate.
- Develop and improve our products and services.
- Develop and improve the Web, setting default options such as language and currency. As well as ensuring that content is displayed in the most efficient way possible.
- Analyze customer preferences.
- Conduct surveys and contests.
- Collect your personal data so that you are informed about possible changes to our services.
- Collect information to manage User accounts more efficiently and improve the experience on the Web.
F) SENDING OF COMMERCIAL COMMUNICATIONS
Legal basis: legitimate interest in sending you commercial communications of offers and discounts on services related to services similar to those you have contracted with Credentials Crew, in the case of clients, or consent, in the case of potential clients, those Users who have ceased to be clients.
To carry out the aforementioned commercial communications electronically, Credentials Crew may use your personal data and those collected during the process of contracting products and services to personalize the commercial information and send you those communications that may be of interest to you and adjust to your needs and consumer preferences.
In accordance with applicable regulations, Credentials Crew will also consult advertising exclusion lists.
4. Who do we share your information with?
4.1. As indicated below, your personal data will only be accessible by third parties, in the following cases and for the purposes indicated in our Privacy Policy:
a) Service providers: your information may be accessible to a small number of third parties with the aim of being able to offer you our products and services and manage the proper maintenance of the Website. Data is shared with:
- Domain registration, web hosting and SSL certificate companies, to provide your registration service, in the event that you have contracted the service with Credentials Crew.
- Our trusted suppliers, such as marketing agencies, advertising partners and web hosting or IT maintenance.
- Those companies that sell tools necessary for the construction, development and design of a website.
- Customer service, collections or sales service providers.
- Advisory, audit and consulting companies.
We will only share your information with third parties when it is essential for them to perform the services we request or when you have given your consent for each data communication to occur.
Credentials Crew guarantees that, in such cases, these third-party service providers will have limited access to your Personal Data to the extent necessary to carry out the assigned tasks, will sign a processing contract and will be obliged not to disclose the information or use it for purposes other than those of the provision of the corresponding service.
b) Disclosures required by Law. We may communicate personal data to third parties in order to comply with our legal or regulatory obligation, as well as if necessary in any other legal procedure. In particular, we may communicate personal data and information provided by Users when required by law, in a judicial proceeding, to investigate suspicious activity, or to otherwise protect our own and Users’ rights.
In such cases, Credentials Crew undertakes to notify Users that their data has been legally requested, to the extent possible and in cases where such communication is not incompatible with the purpose for which the data has been initially disclosed.
5. What are the automatic decisions we make for you?
5.1. Credentials Crew carries out an evaluation of your profile with the aim of improving our services so that marketing messages are more personalized. The impact of these automatic decisions is to offer an unbeatable experience.
6. Transfer of your personal data outside the European economic area
6.1. Credentials Crew collects, stores and processes the personal data of Users on different servers within the European Economic Area.
6.2. However, your information may be transferred outside the European Economic Area to territories that may not guarantee the same level of data protection protection. In such cases, Credentials Crew will only carry out these international data transfers to third countries with respect to which the European Commission has issued an adequacy decision or, failing that, when Credentials Crew and the transferee of the data have implemented the appropriate safeguards and guarantees prior to carrying out the transfer (e.g. by signing standard contractual clauses).
7. Conservation of your personal data
7.1. We retain your personal data for the time necessary to fulfill the purpose for which it was collected, as stated in this Privacy Policy, unless for legal reasons the retention period is longer.
7.2. Subsequently, your data will be kept for the legal periods that are applicable in each case, taking into account the type of data, as well as the purpose of the processing. On the other hand, once the purposes have been met, Credentials Crew will keep your personal data duly blocked, to the extent that responsibilities may arise for Credentials Crew or in any other way legally required.
7.3. Credentials Crew has a retention period protocol, according to which:
d) Normally we keep your personal data for 6 years from your purchase in order to resolve any problems with the services you have received, as well as to be able to use them in the relevant legal procedures.
e) In some cases the information will be deleted in a shorter period of time, such as: (i) the cookies have the duration provided for in our Cookies Policy; (ii) to the extent necessary to provide Users with the requested information and answer queries, the data is kept until a response has been given and once the query has been answered, the data will be blocked and kept only for compliance with legal obligations.
f) There are times when, although your data is not necessary to offer you a better service, we will store it to comply with legal or regulatory conditions, resolve disputes, prevent fraud or abuse, or comply with our terms and conditions.
8. Security of your personal data
8.1. The transmission of information over the Internet is not and cannot be completely secure. Although at Credentials Crew we do everything in our power to protect your personal data, we cannot guarantee with complete certainty the complete security of your information transmitted through our websites. It is the User himself who assumes the risk of all these transmissions.
8.2. In this sense, at Credentials Crew we have adopted security measures, as well as technical and organizational measures necessary to guarantee the confidentiality, integrity and security of personal data, and prevent its loss, alteration, processing or unauthorized access, taking into account the state of technology and the nature of the stored data. Likewise, Credentials Crew periodically monitors its systems to detect possible vulnerabilities and attacks, and thus prevent any unauthorized access.
9. What rights do you have?
9.1. The data protection regulations establish the rights that you can exercise in relation to the processing of your personal data as you can see below. You can exercise any right, clearly identifying the right you are exercising, through the email address: info@credentialscrew.com.
9.2. The rights that you can exercise, in the terms provided by current legislation, would be the following:
| Access | You have the right to request confirmation that your personal data is being processed, access to it (we would send a copy) and other information about how we process your data. |
| Rectification | You have the right to request a change to your personal data if it is not completely correct or incomplete. |
| Suppression | You have the right to request the deletion of your personal data if: (i) it is no longer necessary for the purposes for which it was collected or otherwise processed, (ii) if you withdraw your consent, or (iii) when you understand that it has been processed unlawfully or (iv) it is otherwise legally established. |
| Limitation of treatment | You have the right to request that the processing of your personal data be limited or blocked, while you dispute the accuracy of your personal data, when you understand that the processing is unlawful, when your personal data is no longer necessary for the purposes for which it was collected, but is necessary for the formulation, exercise or defense of claims, or in the event of opposition while we verify the applicability of your right. |
| Opposition to treatment | You have the right to object to our processing of your personal data for reasons related to your particular situation, when your personal data is processed based on legitimate interest or for marketing purposes and sending commercial information, including profiling. In such case, Credentials Crew will be obliged to stop processing your personal data, unless there are legitimate reasons that prevail or your personal data is necessary for the formulation, exercise or defense of claims. |
| Portability | You can request the receipt of your personal data in a structured, commonly used and machine-readable format, and its transmission to another controller, when the processing of your personal data is based on consent or the execution of a contract and the processing is carried out by automated means. |
| Withdraw consent | You have the right to revoke your consent at any time, when it is up to us to use your personal data on this basis of legitimacy, for example, when we need your consent to send you marketing information (provided for in this Privacy Policy). The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. |
10. What if you have a claim?
10.1. If you have any concerns regarding the processing of your personal data, are not satisfied with how we have handled your queries or if you would like to make a complaint, please contact our customer service using the information you will find at the beginning of this Privacy Policy, so that they can do their best to solve your problem.
10.2. Likewise, you can also file a claim at any time with the competent supervisory authority which, in the case of Spain, is the Spanish Data Protection Agency.
11. Changes to this privacy policy
11.1. Credentials Crew reserves the right to modify this Privacy Policy as a result of new processing of personal data, or the modification of existing ones, as well as in accordance with new legislative or regulatory requirements, for security reasons or with the purpose of adapting said policy to the instructions of the supervisory authorities on data protection or to new processes.
11.2. We take reasonable steps to notify you of any changes to this Privacy Policy and will post any updates to our privacy policies on the Website. Whenever significant changes occur in this Privacy Policy, we will duly inform Users through the Website to offer all Users the possibility of reviewing the changes and, if necessary, accepting them before they become effective.
12. Contact
12.1. For any questions or queries about this Privacy Policy, do not hesitate to contact us through the forms on the Web, or you can contact Credentials Crew through the following email address: info@credentialscrew.com.
